Privacy policy

The following information is provided in advance:

For the purposes of this Privacy Policy, the terms below will be defined as follows:

1.1. CLL: CLL Centres de Langues asbl
1.2. DPI : personally identifiable information
1.3. We : CLL Centres de Langues asbl
1.4. Website : website www.cll.be

This privacy policy applies to our website www.cll.be and governs the privacy of users who choose to use it. The collection and processing of data by CLL Centres de Langues asbl has been declared to the Commission de la Vie Privée under number VT 4001258 in accordance with the law. You can consult the public register of this organisation. For further information, please visit http://www.privacycommission.be.

This Privacy Policy has been compiled to better serve those who are concerned about the protection of their DPI and how their DPI is used online. PII is information that can be used alone or with other information to identify, contact or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to understand how we collect, use, protect or otherwise treat your DPI in accordance with our website.

CLL has created this privacy policy in order to demonstrate its commitment to privacy. It details our DPI collection and dissemination practices for our website www.cll.be.

The CLL privacy policy link includes the word ‘Privacy’ and can be easily found on our website.

CLL’s privacy policy is subject to change. If we decide to change the way we collect, use or share DPI, you will be notified on our Privacy Policy page. You will then have the choice of whether or not to allow us to collect your information in accordance with the changes made, and you will be able to unsubscribe by contacting privacy@cll.be within 30 days of the last privacy policy update. Otherwise, we will consider that you accept the new privacy policy.

1. DPI (Personally identifiable data)

What DPI do we collect from people who visit our website?

When ordering or registering on our website, as the case may be, we may ask you to enter your first and last name, e-mail address, postal address, telephone number, native language, learning language, learning objectives, level or other details to help you with your experience.

When do we collect information?

We collect information when you register on our Web site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, use live chat, open a support ticket, enter information on our Web site, provide feedback on our products or services, link to your social network profile, enter contests or promotions.

How do we use your information?

We may use the PII we collect in the following ways:

to personalize your experience and allow us to offer the type of content and products that interest you most;
to improve our website in order to serve you better;
to respond to your customer service requests;
to administer a contest, promotion, survey or other feature of our Web site;
for fast transaction processing;
to evaluate our services or products;
to follow up on correspondence (live chat, email or telephone inquiries).

How do we protect your IPR?

We guarantee that we maintain an extremely high level of security on our networks:

Our website is regularly scanned for known security flaws and vulnerabilities in order to make your visit to our website as safe as possible;
we use a malware scanner ;
the security of your PII is important to us. All your PII is stored on secure networks and is only accessible to administrators who have access rights to these systems and who are required to keep the information confidential. In addition, all sensitive information you provide is encrypted using Secure Socket Layer (SSL) technology, both during transmission and once we receive it;
CLL employees who need specific PII-related information to perform their job (e.g. billing or customer service) have limited access to this information only. The computers and servers on which this information is stored are kept in a secure environment;
we implement various security measures when a user places an order, enters, submits or accesses their information in order to maintain the security of your personal information;
all transactions are processed by an external supplier and are not stored or processed on our servers. If you discover a fraudulent CLL debit on your billing statement, please contact us and report it immediately to your bank in accordance with its standard procedure.

However, despite our strict security procedures and practices, and as is the case with all computer networks connected to the Internet, we cannot be held responsible for security breaches resulting from cyber-attacks.

We use forums, social networks, chat rooms and private messaging. Remember that any information you disclose in these areas becomes public. Always be careful about the IPR you give to anyone in this context.

How do you access, modify or delete your PII?

You may, at any time, ask us to give you access to the data we hold about you. If this data is inaccurate or incomplete, you can modify or delete it by sending us an e-mail or by logging into your account.
You can modify your profile at any time by updating your account. Your changes will take effect immediately.
You can delete or deactivate your profile at any time by contacting our privacy department: privacy@cll.be.
If you wish to request the deletion of an unauthorized profile, please contact our Privacy Department: privacy@cll.be.

If you have contacted us by email, we will respond to your request for access to your PII within 30 days.

We will retain your information for as long as your account is active and/or to comply with our legal obligations, resolve disputes and enforce our agreements.

Protection of information relating to minors

We are committed to protecting the DPI of minors. Our website is a general audience site and is not designed or intended to attract children under the age of 13. We do not knowingly collect or solicit DPI from anyone we know to be under the age of 13, nor do we send DPI requests to them, unless the child’s parent or legal guardian gives us permission to do so.

2. Cookies

Do we use cookies?

Yes. Cookies are small files that a Web site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow it), enabling the Web site’s or service provider’s systems to recognise your browser and collect and remember certain information. For example, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on past or current activity on our website, so that we can provide you with more personalised services.

Cookies may be stored on your computer’s hard drive by external suppliers when our website uses referral programs, sponsor links or advertisements. These cookies are used for conversion and referral tracking and generally expire after 30 days, although some may take longer.

Why do we use cookies?

We use cookies to :

to help us remember and process the items in the shopping cart;
understand and save user preferences for future visits;
keep track of ads;
compile aggregated data about website traffic and interaction so that we can improve your experience on our website.

Can users be notified when a cookie is sent and/or disable cookies?

Yes. You can choose to have your computer warn you each time a cookie is being sent, or disable the use of cookies via your browser settings. If you disable cookies, some of the features that make your experience on our website more efficient may not work properly.

Do we use log files?

As is the case with most websites, we automatically collect certain information and store it in log files. This information includes IP (Internet Protocol) addresses, browser type and language, ISP (Internet Service Provider), referring and exit pages, operating system, time stamp and clickstream data. We use this information to understand and analyze trends, administer our Web site, track user behavior and gather demographic information about our users.

How does our website handle Do Not Track signals?

We honor Do Not Track signals and do not track, implement or use advertising when a Do Not Track (DNT) navigation mechanism is in place.

Does our website allow third parties to track their behaviour?

It is also important to note that we allow behavioral tracking by third parties.

3. Newsletter

Our Web site operates an e-mail newsletter program, used to inform subscribers about the products and services we provide. Users can register via an automated online process if they wish, but at their own discretion. Some subscriptions can be processed manually by prior written agreement with the user.

In accordance with current laws on privacy and electronic communications, subscribers may unsubscribe at any time by means of an automated system. This process is detailed in the footer of each email campaign. If an automated unsubscribe system is not available, clear instructions on how to unsubscribe are detailed.

4. Disclosure to third parties and links

Disclosure to third parties

We do not sell, trade or transfer your DPI to third parties unless we notify you in advance. This does not include our Web site hosting partners and other parties who assist us in operating our Web site, conducting our business or servicing our users, provided that such parties agree to keep such information confidential. We may also release information when release is appropriate to comply with the law, enforce our Web site policies, or protect ours or others rights, property, or safety.

However, non-identifiable data may be provided to other parties for marketing, advertising or other uses.

Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our Web site. These third-party sites have separate and independent privacy policies. We therefore accept no responsibility for the content and activities of these linked sites. Nevertheless, we seek to protect the integrity of our website and welcome any feedback about these sites.

5. Social networking

The communication, engagement and actions taken through external social networks in which our website and its owner participate comply with the terms and conditions and privacy policies of said social networks.

Users are advised to use social networks wisely and to communicate and engage with care and caution regarding their own privacy and personal data. Neither our website nor its owners request personal or sensitive information through social networks and encourage users wishing to discuss sensitive details to contact them through traditional communication channels such as telephone or email.

Our website may use buttons to help share content directly from web pages to social networks. Users are advised before using such buttons that they do so at their own discretion and note that a social network may track and record their request to share a web page through their account.

6. Google Advertising

We have implemented the following:

remarketing with Google AdSense ;
Google Analytics ;
Google Display Network Impression – Network Impression reporting ;
declaration of demographic data and interests ;
integration of the DoubleClick platform.

We use Google AdSense Advertising on our website. Google’s advertising requirements are summarised in the Google Advertising Principles. They are designed to give you a positive experience: https://support.google.com/adwordspolicy/answer/1316548?hl=fr

Google, as a third-party supplier, uses cookies to serve ads on our website. Google’s use of the DART cookie enables it to serve you ads based on previous visits to our website and other sites on the Internet. You can refuse the use of the DART cookie via the Google Ad and Content Network privacy policy page.

We use Google Analytics to track and analyze the pages of the services you visit, in order to better understand how you use our website and other services, with the aim of offering improvements and adapting our sales and marketing activities accordingly, both generally and specifically. Google Analytics cookies do not provide us with any personal information.

We, as well as third-party providers such as Google, use internal cookies (such as Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers to compile data about your interactions with ad impressions and other advertising service functions in connection with our website.

Non-participation :

You can set preferences for how Google displays advertising to you using the Google Ads Settings page. Alternatively, you can choose not to see such ads at any time by visiting the
Google Ads settings
page, or by installing and running the
Google Analytics Opt-out Browser
.

7. Quizzes, contests and promotions

We may offer you the opportunity to participate in quizzes, contests or promotions on our Web site. When you participate, we ask you for certain DPI. Participation in these quizzes, contests and promotions is entirely voluntary and you therefore have the choice of whether or not to disclose this information. The information requested usually includes contact details (surname, first name, email address, city, country, etc.).

8. External links

Our website contains links to other websites. Please be aware that we cannot be held responsible for the privacy practices of these other websites. We encourage you to be aware of this when you leave our website and to read the privacy statement of any website that collects DPI. This privacy policy applies solely to information collected by our website.

9. General Data Protection Regulation

Your DPI is kept private and stored securely until it is no longer needed as specified in Directive 95/46/EC of the General Data Protection Regulation (GDPR). It may also be transferred to third parties who assist us in operating our Web site, conducting our business or servicing our users, provided that such parties agree to keep this information confidential. In this case, compliance with the RGPD is the responsibility of our technical partners, who undertake to act as data controllers. We do not assume the associated responsibilities under the RGDP.